As companies strive to better understand their customers and stand out from the competition, you start seeing a merging of otherwise unrelated roles. Today, many job opportunities combine programs under one title or team, such as Customer Experience and Advocacy, Customer Programs and Advocacy, or even more general Customer Marketing. Defining the Programs The Voice
In highly competitive industries, such as Software as a Service (SaaS), customer advocacy is a company’s greatest differentiator. This means that you’ll have a viable retention strategy at your fingertips if you can develop your customers into advocates. This is how customer satisfaction and customer retention correlate. Research from SiriusDecisions shows that 80% of buying
What do customer success, customer advocacy, and account-based marketing have in common? The answer is the Customer. And together they form the foundation of the Customer Experience. Research from SiriusDecisions shows that 80% of buying decisions are based on customer experience. To better cater to customer demands, B2B companies are beginning to focus on