We assist organizations at various stages of the customer advocacy program lifecycle. While we discuss the unique situation and tailor our plan to meet the company’s goals, our services can be segmented into five areas:
Explore organizational readiness for customer advocacy programming, audit and benchmarking.
Develop an implementation plan and create program infrastructure. Align messaging and necessary communications materials to support program roll out.
Build out an existing program to achieve new business goals, gain higher visibility and broader reach.
Audit an existing program to achieve greater efficiency and effectiveness through processes, tools or other solutions.
Use existing metrics, or help define relevant measures of success for advocacy programs.